February 27, 2005
Conflict Management Resources
I'm going to devote this area to finding resources on dealing with conflict. In my mind, dealing with conflict involves two processes: 1) identification of a potential challenge, 2) coping with an existing challenge. I believe the whole process to be directly tied into emotional intelligence.
The fifth habit of highly successful people suggests to "seek first to understand, then to be understood" (Covey, 1989, p. 235). What a shift in thinking! He goes on to relate how we (mostly) are looking for a reply to what another person is saying that is from our own experience ("I know what you mean ... I did that too ..."). The fifth habit would imply that instead of forming a reply as our number one concern, we should be employing listening skills to understand the other person.
A classmate has posted an interesting article on conflict management and I read through the paper - From Berkeley.
It occurred to me, then to compile a list of resources on conflict management and I will dedicate this blog entry to that.
Posted by Marj at 07:42 AM | Comments (0)